Refund Policy
Welcome to Certificate Pro. Clear information about our refund terms, eligibility, and cancellation process for all courses and training programs.
Overview
Certificate Pro is committed to fair and transparent fee management. This Refund Policy outlines the circumstances under which refunds will be provided to students enrolled in our training courses.
Fee Protection
In accordance with our obligations as a Registered Training Organisation, Certificate Pro does not collect fees in advance of more than $1,500 from any individual student.
Refund Circumstances
Withdrawal More Than 48 Hours Before Course Start
- If you withdraw from a course more than 48 hours before the scheduled start date, you will be entitled to a full refund of all fees paid.
Withdrawal Less Than 48 Hours Before Course Start
- If you withdraw less than 48 hours before the scheduled start date, no refund will be made. However, you may be offered a transfer to another available session at no additional cost, subject to availability.
Course Cancelled by Achievers College
- If Achievers College cancels a course before commencement, you will receive a full refund of all fees paid. Alternatively, you may choose to transfer to another available session.
Achievers College Unable to Complete Training
- If for any reason Achievers College cannot complete the delivery of training after commencement, you will be entitled to a refund proportional to the amount of training not delivered.
How to Apply For a Refund
To apply for a refund, please submit your request in writing to:
- Email: office@certificatepro.au
- Phone: 08 7084 7159
Please include your full name, course details, and reason for the refund request.
Refund Processing
Approved refunds will be processed within 10 business days of approval. Refunds will be issued to the original payment method used at the time of enrolment.
Replacement Certificates
Replacement of Certificates or Statements of Attainment incur a fee of $10. All requests must be made in writing and should include the postal address for delivery. Please allow 5 working days from receipt of request to delivery.
Disputed
If you are dissatisfied with a refund decision, you may lodge a formal complaint through our Complaints and Appeals process. Please contact us at office@certificatepro.au or refer to our Student Handbook for full details.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Address: [Insert Address]